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FAQs

ORDER INFORMATION & CONCERNS

  • HOW TO PLACE ORDER?

Payment Method: Credit Card
1. Browse our products
2. Click Add to Cart
3. Click Checkout
4. Enter your Email Address
5. Enter your Shipping Address
6. Click Continue to shipping method
7. Click Continue to payment method
8. Click Complete Order
9. Click "Pay with Debit or Credit Card"
10. Enter your Debit or Credit Card information (IMPORTANT: The billing address should match exactly what your bank has on file.)
11. Choose Yes to create a Paypal account.
12. Choose No, I don't want an account now.
13. Click Pay Now.

Payment Method: Paypal
1. Browse our products
2. Click Add to Cart
3. Click Paypal
4. The page will redirect you to Paypal site.
5. Login to your Paypal Account
6. Change your Shipping Address, if different from Paypal address.
7. Click Continue
8. Review your order and Click Complete Order
9. Click Pay Now.

  • WAS I CHARGED TWICE?

Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Checkout Now” button once to avoid multiple authorizations.

  • I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

  • MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?

If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

Please only click the “Checkout Now” button once to avoid multiple authorizations.

If you continue to receive error messages, please contact Customer Support at assist@blissfuldelirium.com

  • I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 8 hours, and once our warehouse has processed your order, we will be unable to make any changes.

  • I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?

Unfortunately we cannot add anything to an existing order. Please place a new order for the new item.

  • WHERE IS MY ORDER CONFIRMATION?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add assist@blissfuldelirium.com to your safe sender list.

You can also check your order status by signing into your account on our website.

  • WILL THE ACTUAL PRODUCT RECEIVED AS GOOD AS SEEN ON THE SITE?

The images, pictures, and illustrations found on this site are for illustration purposes only, and do not necessarily represent the exact products, services and ideas in the context they are found in. We encourage customers, new and existing, prior to purchase to clarify with us exactly what products and services are being provided for to purchase.

 

SHIPPING INFORMATION

  • WHEN WILL MY ORDER SHIP?

Most orders ship within 3-5 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.

  • WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

BLISSFUL DELIRIUM cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

 

GENERAL INFORMATION

  • WHAT IS YOUR RETURN/EXCHANGE POLICY?

Any unworn product deemed defective can be returned or exchanged within 7 days of delivery. We offer free returns and easy returns for all customers. Please make sure you include your order number and photograph showing the defect along with contacting assist@blissfuldelirium.com to schedule the return. Expedited shipping charges are non-refundable. For more information see our Returns page.

  • HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once you notify us that you would like a return, we will email you a pre-paid return label within 3-5 business days.

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.